Public Affairs Industry

We offer you the following kinds of services:

1. Indicators

Establishing a set of relatively stable and scientific public satisfaction assessment indicators that are appropriate for the business of government departments.

2. Evaluation

Carrying out satisfaction assessment on the entire process of business of government departments that the public experience.

3. Weakness

Discovering the weakness in the government business processes through data mining, internal interview and return visits to dissatisfied public.

4. Promotion

Putting forward practical improvement suggestions on service weakness and implement such suggestions by publicizing and implementation, training, field counseling and index evaluation to help government departments at all levels to establish a closed-loop customer satisfaction improvement system.

Including the special services on civic relationship management research and closed-loop satisfaction management.

Citizen relationship management research

1、品牌

Popular
Reputation

2. Value

Interest
Policy

3. Satisfaction

Public products
Services

4. Identification

Integrity
Sustainability
Expansibility

Closed-loop management of satisfaction

1. Continuous tracking and evaluation of public satisfaction

2. Assessment of indicator system impact and discovery of unsatisfied public

3. Public complaints on key indicators / mining of service weakness

4. Satisfaction repair and improvement

With the research covering all service types, we assist the government affairs hall in service monitoring and promotion, hotline monitoring and service enhancement in terms of government service and carry out the comprehensive competitiveness evaluation in terms of government website.

We provide "four-in-one" solutions, conduct thorough investigations on cross-system government service processes through unstructured data application analysis and offer service improvement consultation.

Based on the good social credibility, our project achievements have been repeatedly affirmed by leaders of government departments at all levels. The cooperation of our professional team and the authoritative expert team fully ensure that the evaluation results are professional and authoritative.

We have completed more than 100 third-party evaluation cases and thus accumulated solid and effective evaluation experience.

With the three-dimensional third-party evaluation experience, we conduct offline evaluation based on the primary data, online evaluation based on the analysis of big data about online public opinions and expert evaluation based on expert experience and scientific meeting method.